DU & ASSOCIATES, INC.
Your Partner for Innovative Housing Solutions
Hawaii Public Housing Authority
Process Improvement Study
D&A performed a comprehensive assessment of the Housing Choice Voucher program and the Public Housing program at the Hawaii Public Housing Authority (HPHA).
This assignment included a review of all policies, procedures, and processes. This entailed a review of PHAS, SEMAP, and REAC results, internal and quality control mechanisms, automation practices, and staffing through review of documents, on site interviews, and site visits. D&A provided HPHA with a process improvement report that included recommended corrective actions based on industry best practices.
Tenant File Audits
D&A is providing quality control review services of Tenant Recertification Files for the State and Federal Public Housing programs. File reviews include tenant file contents, tenant income, assets, and allowances. Tenant eligibility and tent rent are recalculated to verify compliance with State and Federal rules and regulations.